SHIPPING & RETURNS

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30 DAY RETURNS

You can trial the Control Kit for 30 days. If you decide it's not for you, you can return the kit minus $20 (shipping + handling) with no questions asked. Original packaging must be included and any free products must be unused or will be deducted from your refund. Returns are not applicable on international Control Kit orders.
Control Kit orders purchased with a discount code or on sale will only be eligible to receive store credit.

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SHIPPING TIMES

Orders have a processing time of 3-5 business days regardless of shipping method. Only Domestic Overnight and Next-Day Rush delivery orders placed before 3PM PST Monday through Friday will be processed same-day.

Lashify offers Route shipping protection for all online shop orders. Lashify is not responsible for lost, stolen, or damaged packages if/when a customer opts out of Route shipping.

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UK & INTERNATIONAL SHIPMENTS

Lashify ships to the United Kingdom and Canada from our United States warehouse. Shipping fees are based on delivery location. VAT will be included.

Lashify ships free internationally on orders over $150USD.

  • Return Policy

    All Lashify products are final sale with the exception of the Control Kit™ (See Control Kit Return Policy for more details).

    All sale and promotional items are final sale.

    Digital membership/subscription orders are final sale.

    Please note: we do not accept returns on international orders.

    In the rare event that you experience a quality issue, please contact the Concierge right away. Images or video clearly showing the problem must be provided within a week of delivery, along with a detailed description and a photograph of your full packing slip. This slip is required in order to rectify any issues. Refunds or credits are not guaranteed and are reviewed on a case by case basis. Lashify conducts strict quality control processes where orders are checked and verified before being processed and packed. If an issue is determined, we will do our best to satisfactorily resolve the matter at hand.

  • Control Kit™ Return Policy

    You can try the Control Kit for 30 days from the date of delivery and if it's not for you, you may return it during the 30 day period and receive a refund minus a non-negotiable $20 shipping & handling fee*.

    Control Kits purchased with a discount code or on sale will only be eligible to receive store credit.

    *In order to be eligible for a return, all items from the original package must be included: the Lashify Storage Box, the Control Kit™, Fuse Control™ Wand, (2) Gossamer® cartridges, Whisper Light™ Dual-Sided Bond, Glass, and Wandoms.

  • Shipping Policy

    All orders have a processing time of 3-5 business days.

    Once an order is fulfilled it will ship based on the shipping method selected.

    Upon fulfillment, a tracking number will be provided and you are able to track the shipment via your account. Please allow up to 72 hours for tracking to update.

    Shipping fees are non-refundable.

  • Shipping Rates

    Free domestic and international shipping on store orders $150+

    Free domestic shipping on subscription orders $45+

    Free international shipping on subscription orders $100+

  • Route Shipping Protection

    Lashify offers Route Shipping Protection on all online shop orders.

    For orders insured with Route, please contact Route directly to file a claim on your lost, stolen, or damaged package at https://claims.route.com

    Lashify is not responsible for lost, stolen, or damaged packages on orders where the customer opted out of Route Shipping Protection.

  • Overnight Orders

    Only US Domestic Overnight and Next-Day Rush Delivery orders placed before 3PM PST Monday through Friday will be processed same day.

    Overnight not applicable to international orders.

    Overnight orders processed on Friday will not deliver over the weekend.