Due to the outbreak of COVID-19, Lashify has taken necessary precautions to ensure the safety of our team and customers.
Only Domestic Overnight and Next-Day Rush delivery orders placed before 3PM PST Monday through Friday will be processed same-day. Not applicable to international orders.
*Domestic Luxe-Box orders under $45 USD are subject to a $3.99 shipping fee; *International Luxe-Box orders under $100 USD are subject to a flat-rate shipping fee based on region; *Regular shipping fees apply to additional shop orders outside of Luxe-Box orders
Lashify® offers Route Shipping Protection on all online shop orders. For orders insured with Route, please contact Route directly to file a claim on your lost, stolen, or damaged package at https://claims.route.com/ *
**Order issues for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not mis-delivered or easily found around the premises."
Route requires a police report when the customer’s package is marked as delivered on orders over $100.
*Please reference email sent from Route when order was purchased for details.
By opting out of Route Shipping Protection you are agreeing to withhold protection on your package. Lashify cannot be held liable.
We want you to love the Lashify system as much as we do. If you're not in love, you can return the Control Kit within 30 days of delivery*
*In order to be eligible, all items from the original package must be included: the Lashify Storage Box, the Control Kit™, Fuse Control™ Wand, (2) Gossamer® cartridges, Whisper Light™ Dual-Sided Bond, Glass, and Wandoms.
*Control Kit™ returns are subject to a return processing fee that is subtracted from the refund total. When contacting Concierge, please provide the tracking number of the return package.
Have a question about your order?
Email firstname.lastname@example.org or text us! 323-543-4400.