Shipping Policy

  • THE PROCESSING TIME FOR ORDERS IS 3-5 BUSINESS DAYS.  YOU WILL RECEIVE A TRACKING NUMBER WHEN YOUR ORDER IS SHIPPED.
  • FREE SHIPPING  FOR ORDERS $150 AND OVER.
  • WE SHIP INTERNATIONALLY USING FEDEX INTERNATIONAL or DHL. 
  • WE DO NOT SHIP TO CHINA. 
    Lashify is not responsible for lost or stolen packages.  In this event, please file a claim with the carrier responsible for delivering your order.  This information can be found in your customer portal under Order History.
    Have a question about your order?  Email or text us!  concierge@lashify.com 323-543-4400.  Missing or damaged item(s) from your order, contact us within 48 hours.  All damages will require a photo.

     

    PLEASE READ CAREFULLY

    1) Your order cannot be modified once it is placed.

    2) We guarantee that all items will be shipped free of any manufacturer defects. 

    3) Please ensure that your delivery address is correct and updated.  It is not possible to cancel, retrieve or stop the package once it has been shipped.  We cannot be responsible for lost orders shipped to incorrect addresses. If your package is returned due to incorrect address,  we can arrange a re-delivery however a non-negotiable US $15 plus shipping fees will be charged for this service. 

    4) We are not responsible for unclaimed orders that are returned to us due to non delivery. Buyers are responsible to make themselves available to receive their order and/or reply to the notice left by the shipping company to arrange re-delivery. A re-delivery charge of US $15 will apply to all orders returned to us due to non-delivery.

    5) Shipping delays due to customs and import regulations are possible and out of our control. 

    6) For orders delivered with FedEx, we are not responsible for lost or stolen packages with a "signature release on file". This means that you have asked/consented  for the courier to leave the package at your door and what happens once the package is left there is your responsibility.

    By clicking the 'Place Order' button, you confirm that you have read, understood, and accept our Terms and Conditions above as well as our Returns Policy, and Privacy Policy.