Lashify® is not responsible for lost or stolen packages. In this event, please file a claim with the carrier responsible for delivering your order. This information can be found in your customer portal under Order History.
Lashify® offers optional Route Shipping Insurance on orders. *Luxe-Box and Lashify X Subscription orders not applicable. Insured order with Route Shipping Insurance, please contact Route to file a claim for your lost, stolen, or damaged package at help.route.com. *Please reference email sent from Route when order was purchased. By opting out of Route Shipping Insurance you are agreeing to no protection on your package.
Have a question about your order?
Email firstname.lastname@example.org or text us! 323-543-4400.
Missing or damaged item(s) from your order, contact us within 48 hours.
All damages will require photos of packing slip and product.
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