*DUE TO THE OUTBREAK OF COVID-19, LASHIFY HAS TAKEN NECESSARY PRECAUTIONS TO ENSURE THE SAFETY OF OUR TEAM AND CUSTOMERS. CURRENTLY, ORDERS WILL SHIP OUT WITHIN 3-5 BUSINESS DAYS. ONLY OVERNIGHT AND NEXT DAY RUSH DELIVERY ORDERS PLACED BEFORE 3PM PST MONDAY-FRIDAY WILL BE PROCESSED SAME DAY.
Lashify® is not responsible for lost or stolen packages. In this event, please file a claim with the carrier responsible for delivering your order. This information can be found in your customer portal under Order History.
Lashify® offers optional Route Shipping Insurance on orders*. For orders insured with Route Shipping Insurance, please contact Route to file a claim of your lost, stolen, or damaged package at help.route.com.*
*Not applicable for Lashify X and Luxe-Box Subscription orders.
*Please reference email sent from Route when order was purchased. By opting out of Route Shipping Insurance you are agreeing to withhold protection on your package.
Have a question about your order?
Email email@example.com or text us! 323-543-4400.
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